Refund and Returns Policy for BigBearCrafts:

1. Returns:

• We gladly accept returns within 7 days of purchase.
• To be eligible for a return, the item must be unused and in the same condition as received.
• Please include your order number and contact us at [email protected] before returning any items.

2. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

3. Exchanges:

• We offer exchanges for damaged or defective items. If you need to exchange it for the same item, contact us at [email protected]

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

5. Refund Processing Time:

• Refunds are processed within 7 business days after receiving the returned item.

6. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.

7. Non-Returnable Items:

• Certain items are non-returnable, including [list any specific non-returnable items].

8. Contact Information:

• For any further assistance or inquiries, please contact our customer support at [email protected]